The Arbinger Difference

Mindset Drives Behaviour

Leadership and organisational development experts have struggled to explain why 70% of organisational change efforts fail. One of the critical reasons is that change efforts usually focus on behaviour, rather than on what drives behaviour: mindset.

In the behavioural approach to organisational transformation, leaders adjust systems and processes with the aim of motivating or incentivising employees to behave in certain ways. They might try to inspire employees to adopt desired behaviours or enact policies that require these behaviours. Without a change in mindset, however, newly adopted behaviours won’t stick and results will suffer. On the other hand, organisations that foster the right foundational mindset are able to ensure that employees sustainably adopt those behaviours that drive the desired results.

Organisations that identify and address pervasive mindsets at the outset are four times more likely to succeed in organisational-change efforts than are companies that overlook this stage.

Nate Boaz and Erica Ariel Fox
“Change Leader, Change Thyself,” McKinsey Quarterly, March 2014

The Outward Mindset

The root cause of most organisational problems is that employees often unknowingly work with an inward mindset, focusing on their own needs, challenges, and objectives without an awareness of their impact on others. Organisations can only resolve internal problems and achieve breakthrough results by maximising the extent to which their employees work with an outward mindset, taking into account their impact on others and focusing on the needs of the organisation as a whole. With an outward mindset, organisations are far better prepared to address their challenges and achieve superior results.

We Change Mindset

Our four decades of research and experience with hundreds of clients points to a single mindset that is critical to success: an outward mindset. Shifting to an outward mindset is the one change that most dramatically improves performance, sparks collaboration, and accelerates innovation.

Arbinger is the world leader in enabling outward mindset. We uniquely work at a level others acknowledge but are unequipped to change.

By facilitating the development of an outward mindset, Arbinger helps directly reduce the massive organisational cost of employees not working up to their full potential.

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